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Terms And Conditions

1. Website Terms of Use

This website is owned and operated by Floral Design LV London Ltd, a company registered in England and Wales under company number 13734923 "we," or "us"). These Terms of Use are a legally binding agreement between You and the Company, "we," or "us"). By accessing and using , including its content, functionality, and services, you agree to abide by these Terms of Use and our Privacy Policy.

2. Eligibility

The Website is intended for users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to enter into a binding contract with the Company and that you meet all eligibility requirements. If you do not meet these requirements, you must not access or use the Website.

3. Changes to Terms

We reserve the right to revise and update these Terms of Use at our sole discretion. Any changes will be effective immediately upon posting, and your continued use of the Website signifies your acceptance of the revised Terms. It is your responsibility to regularly review these Terms.

4. Privacy

Your use of the Website is also governed by the Company's Privacy Policy. Please review our Privacy Policy at [Privacy Policy URL], which explains how we collect, use, and safeguard your personal information. Your acceptance of these Terms includes your consent to the practices described in our Privacy Policy.

5. Disclaimer

Your use of the Website is also subject to the Company's Disclaimer, available at

The Disclaimer outlines important limitations and disclaimers regarding the information provided on the Website. By using the Website, you acknowledge and accept the terms of the Disclaimer.

6. Accessing the Website

We reserve the right to modify, suspend, or discontinue the Website or any part of it at any time without notice. We will not be liable if the Website or any part of it becomes unavailable for any reason. To access certain features or services on the Website, you may be required to provide accurate and current registration information. Any information you provide will be governed by our Privacy Policy.

7. Unlawful or Prohibited Use & Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use the Website and its resources in accordance with these Terms of Use. You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms. All content, including text, graphics, logos, images, videos, documents, and software on the Website, is the property of the Company or its suppliers and is protected by copyright and other intellectual property laws.

8. Flower Care and Use

Please be aware that our flowers, thoughtfully sourced from organic farms and a blend of unique British and Dutch blooms. When displayed in a vase, their longevity ranges from three to seven days, depending on the variety.

It's important to note that we are unable to accommodate flower returns. Should you have any concerns about the condition of your flowers, we kindly ask that you promptly contact us with a photo. To maintain their freshness, we recommend keeping the flowers in a cool, sheltered environment and changing the water regularly.


However, we regret that we cannot assume responsibility for any deterioration due to factors such as transit damage or inadequate hydration.

  1. Fresh Start: Upon receiving your flowers, unwrap them and trim about an inch off the stems at a sharp angle using clean, sharp scissors or floral shears. This helps the flowers absorb water more effectively.

  2. Clean Vase: Use a clean vase and fill it with fresh, room-temperature water. Remove any leaves that would be submerged in water to prevent bacterial growth.

  3. Water Change: Change the water every 2 days, or sooner if it appears cloudy. Clean the vase thoroughly each time.

  4. Trim Regularly: Every 2 days, trim the stems again to prevent blockage and encourage water absorption. Use a sharp tool at an angle to avoid crushing the stems.

  5. Temperature Control: Keep the flowers away from direct sunlight, heat sources, and drafts. Place them in a cool, shaded area.

  6. Avoid Fruit: Keep the flowers away from ripening fruit, as they release ethylene gas, which can accelerate the aging of flowers.

  7. Mist Spraying: Lightly mist the petals with water using a spray bottle to maintain humidity, especially in dry environments.

  8. Remove Fading Blooms: As flowers begin to wilt, remove them from the arrangement to prevent the release of ethylene gas and prolong the life of the remaining blooms.

  9. Supportive Snacks: If a packet of flower food is provided, mix it with water according to the instructions and add it to the vase. Flower food helps nourish the flowers and prolong their freshness.

  10. Handle with Care: When changing water or arranging flowers, handle them gently to avoid bruising or damaging delicate petals.

  11. Creative Display: Get creative with your flower arrangements. Experiment with different vases and arrangements to enhance their visual appeal.

Remember that each type of flower may have specific care requirements, so always refer to any care instructions provided with your bouquet or arrangement. Following these care tips can help extend the beauty and vibrancy of your flowers.

9. Electronic Communications

By visiting the Website or sending emails to the Company, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. While we take reasonable steps to ensure the confidentiality of communications, we cannot guarantee their security and may be required to disclose them under certain circumstances as outlined in our Privacy Policy.

10. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms of Use if such failure or delay is due to causes beyond our reasonable control, including but not limited to Acts of God, terrorism, accidents, war, riot, strike, flood, fire, power or water failure, breakdown of plant or machinery, transit delays, or other exceptional circumstances.

11. Entire Agreement

This agreement, along with our Privacy Policy and Disclaimer, constitutes the entire agreement between you and the Company concerning the Website. It supersedes any prior or contemporaneous communications, whether electronic, oral, or written.

12. Changes to Terms

The Company reserves the right to change the Terms under which the Website is offered at any time and without notice. The most current version of the Terms will be posted on the Website, and your continued use of the Website constitutes your acceptance of the revised Terms.

13. Wedding Contracts

Our comprehensive Terms and Conditions regarding the provision of wedding and event flowers are provided in written form to our clients during the quotation and booking process.

14. Contact Us

For any questions, inquiries, or concerns related to these Terms of Use or the Website, please contact us at

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